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New Member
Posts: 1
Registered: ‎12-04-2018

Says package shipped, but tracking has not updated

So I go an email saying my item has shipped, but it has not updated any tracking info. It has been 8 days and nothing new other than a label was made.
Posts: 7,326
Topics: 3,153
Kudos: 145
Blog Posts: 21
Solutions: 317
Registered: ‎10-10-2012

Re: Order has been ‘Preparing’ for days

Hello everyone,

 

Thanks for reaching out about your online orders! It sounds like quite a few of you got a heads start on your holiday shopping this year, so it's understandable why you'd be concerned about your purchases.

 

As you might imagine, BestBuy.com is busy fulfilling a gigantic number of orders for our customers across the country. We invite you to review our article, Shipping Order Tracking and You: A Self Help Guide! for everything you need to know about your order and how to follow its progress toward your door.

We hope this helps. Thank you for writing to us.

Bill|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎02-17-2013

Order Status: Pickup Delay

I have an order which should have been ready on 11/30 for pickup, but no updates yet other than email says it was delayed and I need to wait a month. Can you check if this is going to be fulfilled or cancelled. I do not want to wait anymore to get a cancellation email. Just cancel my order and process the refund.

New Member
Posts: 1
Registered: ‎12-04-2018

Tracking status for order not updated

Hello. I ordered Bayonetta 2 for the switch on 11/22 and the last update I received was that it was shipped on 11/26. My concern is that not only did the game not arrive Dec 3 like it was supposed to, but that it hasn’t moved at all in the tracking process. Can you confirm that my item hasn’t been lost and I can still expect to receive it?
New Member
Posts: 2
Registered: ‎12-04-2018

Missing/Lost Delivery

Good Morning,

 

I placed and order on Black Friday for two movies, which you guys shipped out on 11/23/18 and I have yet to receive the item. The last update was on 11/27/18 from the USPS showing the item is "In Transit". I already open a Missing Mail search via the USPS website using the tracking information and contents. In the meantime, I wanted to reach out to Best Buy Support as to inquire on possible alternative solutions. I understand this is a USPS issue regarding the missing mail and that is not Best Buy's fault, but like any concern customer, I need to look at a possible resolution from the point of purchase.

 

I can send the necessary info upon request like tracking number, account info, etc.

New Member
Posts: 1
Registered: ‎12-04-2018

OUT OF DELIVERY

good day

I have an order that was supposed to arrive on November 23rd, it was a scheduled delivery and until now I have not received information about the status of my order, which I want to cancel, it does not give me any other option when selecting the order status more than this out of delivery

can you help me see how I can cancel it since I do not want to buy

 

 

New Member
Posts: 1
Registered: ‎12-04-2018

Delayed Delivery

I ordered something online 11/24 and it originally said delivered on the ups tracking site. Now it says "The post office was unable to deliver the UPS SurePost® package as addressed. Please contact the sender for assistance." I am unsure who to contact from Best Buy and how to make sure I will still receive my package.

 

Thanks in advance

New Member
Posts: 2
Registered: ‎12-04-2018

Item delay

I placed an order on November 22 I was supposed to pick up my item on December 1. Then on November 2 I received an email saying that my item was delayed I keep calling and trying to find out if my item will be delivered or am I going to have to cancel. I was provided with the tracking number but all it says is that a label was created waiting for UPS for pick up. Please help me to find out what’s going on with my purchase. It’s my son’s Christmas present and I would hate to cancel
New Member
Posts: 1
Registered: ‎12-04-2018

Delayed order

I did some purchases the Nov 23 that should have been delivered the Dec 3 but on that same day that it was supposed to be shipped the status of the order changed to order delayed and now (Dec 4) if doesn´t even show an estimated shipping date, also I received an email telling that if the order cannot be shipped by Jan 2 it will be canceled, so I will have to wait a whole month to know if my order will be delivered?
Is nice to advise that there will be some delay but also would be nice to know when the order will be coming home, some people have to travel or have a busy schedule and need to know when a package will come so they can make some free time to receive it.

New Member
Posts: 3
Registered: ‎12-03-2018

Need to know where my online order is.

I purchased a monitor online and chose the option to have it delivered by December 1st. As of November 28th, the store I ordered from sees the status as "Shipped". My online portal shows "delayed". Please help me locate where this is at, or help me cancel. I have ordered from best buy plenty of times as I have been a card member for years, but this will seriously prevent me from using it going forward if it is going to be un-reliable. Thanks for any assistance you can provide.