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New Member
Posts: 1
Registered: ‎11-27-2018

Re: Order has been ‘Preparing’ for days

I purchased an xbox on 11/22/2018, today 11/27/2018 order status is still on "preparing"
New Member
Posts: 2
Registered: ‎11-27-2018

I dont know how to message a specialist about my issue

I placed an order on 11/18 it says it was shipped and suppose to be here 11/24 its 11/28 i have still not received my items and the carriers website tracking says they are still awaiting for package to arrive
New Member
Posts: 2
Registered: ‎11-26-2018

Re: Order still says "Preparing"

Order has been updated, problem solved Smiley Very Happy

New Member
Posts: 2
Registered: ‎11-28-2018

No delivery/ USPS tracking doesn’t show that package is even in route

My laptop that I enter all of my work was cracked, it’s the end of the month and I need everything turned in by Friday , so I rushed into Bestbuy in Hoover Al on 11/23/18 and purchased a laptop hp pavilion x360 convertible $399.99, and purchased 3 yr warranty $169.99. The young man told me it would be delivered on 11/27/18, Tuesday. It was not delivered and when I enter the tracking number, USPS doesn’t show that ithe package was ever received. I am very frustrated with the mounds of work that I’m falling behind on!! This is horrible
New Member
Posts: 1
Registered: ‎11-27-2018

Carrier still awaiting package after a week

Ordered on Nov. 19 and was notified that it was shipped the next day, with expected delivery by Nov. 26. It's now over a week later, and the tracking shows that UPS is still waiting to receive the package. I've tried calling customer service twice and didn't get anywhere. Please help.

Posts: 5,504
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Blog Posts: 12
Solutions: 300
Registered: ‎01-21-2014

Re: Carrier still awaiting package after a week

Hello everyone,

 

Thanks for reaching out about your online orders! It sounds like quite a few of you got a heads start on your holiday shopping this year, so it's understandable why you'd be concerned about your purchases.

 

As you might imagine, BestBuy.com is busy fulfilling a gigantic number of orders for our customers across the country. We invite you to review our article, Shipping Order Tracking and You: A Self Help Guide! for everything you need to know about your order and how to follow its progress toward your door.

We hope this helps. Thank you for writing to us.

Alexandra|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 1
Registered: ‎11-28-2018

Need info on my purchase as Best Buy sent me a shipping confirmation, but UPS and USPS

I've got an order open for a Caavo device that Best Buy sent a confirmation of shipment, but in looking at the tracking numbers, it shows that neither UPS or USPS have received the package to ship it. It's projected for Friday delivery, but the Best Buy site shows today as the delivery date and says the order is in flight. I'm a bit confused and just want to get an update on where it is in the process. Can you help?

New Member
Posts: 2
Registered: ‎11-27-2018

Re: Order has been ‘Preparing’ for days

Your self help guide says i need to speak to a best buy specialist so can you send me a private messsge to address my issue
New Member
Posts: 1
Registered: ‎11-29-2018

Order stuck in transit.

[ Edited ]

I recently ordered Darksiders 3 for PS4 and it says the order was shipped 11-27-18 and it would arrive 11-28-18. it did not arrive on that date and there is no updated tracking info from UPS. I just wanted to know the status of my order. The number is {removed per forum guidelines}. thank you

New Member
Posts: 1
Registered: ‎12-03-2016

Tracking not updating

Placed and order over a week ago. According to USPS Tracking, it was supposed to have arrived on Monday, November 26th. Now it's saying that my package will arrive later than expected. The Best Buy order status has no other updates, outside of saying that the package should arrive by tomorrow on the 30th. However, after examing the tracking, I have reason to believe that my package hasn't left the Richmond, Virginia Distribution Center, indicating it may be lost.