01-09-2019 07:36 PM
01-10-2019 01:49 PM
Hello, PandaSpace! Welcome to our community.
While I understand you intended to buy a different phone model, our Return & Exchange Policy states that cell phones have a 14-day return or exchange period. We apologize for any inconvenience this may cause.
That being said, you may be interested in the Best Buy Trade-In Program. I encourage you to reach out to your local store to inquire about their participation in this and to see what options might be available to you, given the phone you have.
|Allison|Social Media Specialist | Best Buy® Corporate|
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