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New Member
Posts: 5
Registered: ‎11-28-2018

Re: missing package

I know because I number each one that I've sent
New Member
Posts: 5
Registered: ‎11-28-2018

Re: missing package

up to #10, still hoping someone will answer me
Posts: 7,326
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Solutions: 317
Registered: ‎10-10-2012

Re: missing package

Hello jbijarr01-

Please read the response on page 4 from Alexandra for assistance with your concern.
Bill|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎11-28-2018

Missing package, said delivered.

I received a delivery notification yesterday, but still don't see my package. Checked mail box, doorway everywhere. Can you help to start a claim to the carrier? Since UPS only allows sender to file a claim. 

New Member
Posts: 2
Registered: ‎11-28-2018

Re: Missing package, said delivered.

Nevermind. found it.

New Member
Posts: 1
Registered: ‎11-28-2018

Package Delivered.... Left on porch!!??

My package was left on my front porch but I don't see anything, why didn't the carrier just leave a note and try for a second attempt tomorrow?
New Member
Posts: 1
Registered: ‎11-28-2018

Missing package

On 11/19, I ordered two Amazon Fire Tablets and selected Home Delivery for shipping. According to the tracking information provided, the two tablets were delivered "to the front desk, reception area, or mail room" at my apartment complex on 11/23 at 12:04pm. My issue is that the mail room says they do not have the package(s). I checked with them on Saturday, Monday, and again on Wednesday (today) to see if maybe they were delayed in getting here and mis-marked as delivered. They still have not received the items I ordered and I want to know what to do moving forward.

 

 

Brian

New Member
Posts: 1
Registered: ‎11-28-2018

Missing package / Need ASAP

[ Edited ]

I placed an order that was supposedly delivered yesterday according to the tracking status.  It is not at my front door as indicated.  I live in a town home so it would never be at a back door.  I have checked with neighbors and no one has seen it.  It's a gift for my fiance's birthday this weekend.  I've tried calling and the hold is long; I'm at work.  Tried chatting, but it constantly says not available.  I am going to have to go out and replace the item tomorrow with my local Best Buy.  Please advise.... Normally, I just need a replacment, but I don't see how it can get here intime.  Thanks for your time!!!  {removed per forum guidelines}

 

 

New Member
Posts: 1
Registered: ‎11-28-2018

Missing package

USPS says they delivered our package this morning but we have checked front and back porches...nothing! What can we do to get our items?
New Member
Posts: 1
Registered: ‎11-28-2018

Tracking says delivered but no package received

I was home all day today and saw the mailman deliver all the stuff to our apartment complex. Tracking shows the item was delivered at 2:20pm, at 2:24pm I went to my *locked* mailbox, so nobody could have opened it and I looked and just saw my usual store advertisements I get on Wednesdays. 

 

Tracking says "Delivered, In/At Mailbox"

 

I waited an hour thinking maybe he came back and dropped it off, and my box was still empty.

 

What should I do now? The package was just two video games, so it should have fit nor problem, as I've ordered this stuff before.