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New Member
Posts: 1
Registered: ‎11-27-2018

Lost/stolen package

I was wondering what to do if UPS claims my package was delivered but the package was not to be found?? I ordered a iMac off the Best Buy website and as per ups my package required a signature ???
New Member
Posts: 1
Registered: ‎11-27-2018

Re: Missing Package

Yes I ordered a JBL Xtreme and both Best Buy and UPS said it was delivered. My package was missing when I got home. Mom said she got there 30 minuets after the delivery time and no package to be seen.
New Member
Posts: 2
Registered: ‎11-27-2018

Purchase says delivered but not delivered.

Got a text and email saying my item was delivered and was excited since it was 4 days early but then I look outside where it was “supposedly” dropped off but wasn’t. I have all the information needed if required.
New Member
Posts: 9
Registered: ‎12-24-2014

Re: Missing Package

Double check the tracking. I had a package that said it delivered yesterday. I never got it but tracking shows it delivered in a completely different state
New Member
Posts: 1
Registered: ‎11-27-2018

Help - package says delivered but I have not received

Tracking says delivered in/at mailbox but when I went to see if the package was there, it wasn’t. I asked my neighbors to see if they received it by mistake and they did not. What are my options??? Please help.
New Member
Posts: 1
Registered: ‎11-26-2018

item delivered but I never received it

Hello, on Sunday I was notified that my order was delivered on Saturday night and I did not find anything, I went to ask my neighbors, they told me they had not collected anything. It's the first time I buy at Best Buy online and this has not happened to other stores. Please help!!
New Member
Posts: 2
Registered: ‎05-04-2017

Order not received and marked as Delivered

I got notification of order delivered last Friday, but I have not received in my mailbox. can some please help me with this problem?

New Member
Posts: 1
Registered: ‎11-27-2018

Item missing from order.

Hello,

 

I did an order a few days before thanksgiving and that included 3 items. ( 2 video games and a dash cam). I recieved a package that had the dash cam and only one of the videos games. I thought to give it some time if it was a seperate package but it now says the 2nd game was delivered and it was suppose to be with the other 2 items. I tried contacting customer service multiple times but I have  yet to get a hold of someone. Please help.

Posts: 5,506
Topics: 318
Kudos: 196
Blog Posts: 12
Solutions: 300
Registered: ‎01-21-2014

Re: Item missing from order.

Hello everyone,

 

Getting ahead on your holiday shopping is always a great idea in my book, so I can imagine your dismay when you discovered your package missing after it was delivered. We certainly don't want you paying for something you ultimately never received, so we appreciate you reaching out to us for further assistance.

 

If you haven't already, please follow the steps outlined here in our informational post. We'll be happy to help sort things out however possible.

 

Happy holidays,

Alexandra|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 1
Registered: ‎11-27-2018

Missing packages

I order 2 PS4 games during the blackfriday sale week. I receive confirmation that the 2 games was delived to my mailbox yesterday night. I Checked today and the games were not there. The games were shipped via USPS. This is very concerning since USPS are doing their job. Can this be sorted out ASAP.