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New Member
Posts: 1
Registered: ‎11-22-2018
Accepted Solution

Missing Package

[ Edited ]

Hello there I am a long time Best buy loyal customer

 

I ordered something on best buy.com and it said it was delivered on 11/21/18 and when I came home it was no where to be found.  These were holiday gifts.  What is the policy for packages missing from deliveries???

 

Thanks


Wesley {removed per forum guidelines}

New Member
Posts: 1
Registered: ‎11-22-2018

Re: Missing/Stolen Package

Could you also help me find my missing package?
New Member
Posts: 2
Registered: ‎11-14-2018

Re: Missing/Stolen Package

Mine showed up a few days after. Hopefully yours will also
Posts: 5,504
Topics: 318
Kudos: 196
Blog Posts: 12
Solutions: 300
Registered: ‎01-21-2014

Re: Missing Package

Oh, our sweet Wesley! What have we done?

 

*Throws a Best Buy employee down a hill*

 

All jokes aside, getting ahead on your holiday shopping is always a great idea in my book, so I can imagine your dismay when you discovered your package missing after it was delivered. We certainly don't want you paying for something you ultimately never received, so we appreciate you reaching out to us for further assistance.

 

If you haven't already, please follow the steps outlined here in our informational post. We'll be happy to help sort things out however possible.

 

Happy holidays,

Alexandra|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎11-01-2018

Never Received a Package Today, but was never delivered

Hello so on friday I purchased Hitman Gold Edition for PS4. It said I was to recieve it on Wednesday, November 21st. While at work I got a email and app notification saying it was delievered, but when I got home it wasn't their. I checked my side porch, front door, and mailbox but still nothing. The note from the driver said that it was left at my side door, but when I got home nothing was their. I would just like a refund to use on black friday.

Member
Posts: 11
Registered: ‎12-12-2015

Delivered but havent received

Just saw that part of myborder has been delivered but didt receive it though. Any help to check please? Thanks
New Member
Posts: 1
Registered: ‎11-23-2018

Missing package

I ordered a video game from best buy to be sent to my house, and the tracking from UPS shows delivered, but the package is no where in sight. I asked my neighbors to see if they had received it because mistakes do happen, and no one has it, I checked with UPS using the tracking number and they said they had delivered it but they didn't say any more besides that. I also checked my cameras and no one showed up at my house at the time it was supposed to deliver. Any help would be appreciated 

New Member
Posts: 1
Registered: ‎11-23-2018

You wrote that the order "have been delivered", but it is not!

Hello!

I received a message on my phone that my order "have been delivered".

I checked, but did not find it!

What should I do?

New Member
Posts: 1
Registered: ‎11-24-2018

Package Posted as delivered never recieved package

I ordered an Ipad from bestbuy.com and according to the ups website it was delivered at 9:03Pm but the doorbell was not rung and I was not notified until 3 hours later. I go out and check for the package and it isnt there. What should i do?
New Member
Posts: 2
Registered: ‎01-10-2009

Re: Package marked as delivered not recieved

order says it was delivered wed.,, it is now saturday..no klipsch speakers have arrived..no reply to my emails.. I will never buy from bestbuy.com,,,this is the last straw..