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New Member
Posts: 1
Registered: ‎11-10-2017

Package is missing

The package tracking says it’s been delivered to my front porch but the gate was closed and there was no package anywhere near my house it’s also raining. Since then UPS support has told me to contact bestbuy itself.
New Member
Posts: 4
Registered: ‎11-18-2017

re: order

[ Edited ]

hi, my order is {removed per forum guidelines}
please check i didnt see it

New Member
Posts: 1
Registered: ‎01-10-2019

Re: Still Haven't Received My Order

[ Edited ]

Ontrac said my package was delivered at 4pm on 1/9/19, but when I checked there nothing to be found it. It has been 2 days and I don’t see anything show up at my front or back door at all. Can BB help me to locate where my items are? Thanks

Anh {removed per forum guidelines}
Order # {removed per forum guidelines}

New Member
Posts: 1
Registered: ‎01-11-2019

Order Marked as Delivered, But Not Received

Hello,

 

My recent order was marked as delivered, but it was never received at the listed address. I have checked around my gated community and no one indicated they received the delivery on accident. Is there anything I can do to follow-up on this occurrence?

 

Thank you,

New Member
Posts: 1
Registered: ‎01-11-2019

My order says it was delivered but I didnt recieve it.

[ Edited ]

I need help so I made this order on the 20th of December. It was supposed to come for Christmas. Then I recieved an email about it being delayed which was fine because it wasnt a gift. Now its January and I recieved an email on the 10th saying it had shipped. I decided to check the tracking and it said my order was delivered the 24th of December which I never recieved it and had no idea the items did ship prior or if it really did because I had recieved that email that said it was delayed.
Heres my order number:  {removed per forum guidelines}
Email: {removed per forum guidelines}

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New Member
Posts: 1
Registered: ‎01-10-2019

Re: Missing package

[ Edited ]

 

New Member
Posts: 5
Registered: ‎12-20-2018

Re: No link to report missing items from order.

That detail about not messaging ADMIN-BBY would be really useful to include in the informational post.

 

So... is my original message retrievable?  Or do I have to do that over again?  That information would have been useful too.

 

New Member
Posts: 5
Registered: ‎12-20-2018

Re: No link to report missing items from order.

Fine Best Buy.  You win.  After 2 months with no meaningful help from your pathtic excuse for customer service, I am finally giving up.  You can keep the money you have stolen from me by not proving me with what I ordered.  If you actually cared about making things right it would have been done by now.  I’ve followed your instructions, I provided the information necessary.  But Apparently this is how you do business.  Take people’s money, not provide them with things and then jerk them around until they give up.

Posts: 7,326
Topics: 3,153
Kudos: 145
Blog Posts: 21
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Registered: ‎10-10-2012

Re: No link to report missing items from order.

Hello SacDelta-

 

Please send me a private message with the details requested in our previous messages and one of our specialists will look into your concern.

 

Regards,

Bill|Senior Social Media Specialist | Best Buy® Corporate
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