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Posts: 5,448
Topics: 317
Kudos: 193
Blog Posts: 12
Solutions: 289
Registered: ‎01-21-2014

Re: Lost Package

Hello everyone,

 

Getting ahead on your holiday shopping is always a great idea in my book, so I can imagine your dismay when you discovered your package missing after it was delivered. We certainly don't want you paying for something you ultimately never received, so we appreciate you reaching out to us for further assistance.

 

If you haven't already, please follow the steps outlined here in our informational post. We'll be happy to help sort things out however possible.

 

Happy holidays,

Alexandra|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 1
Registered: ‎12-06-2018

My order have gone missing

[ Edited ]

On November 22, I made an order that was supposed to arrive between November 30 and December 3. But on November 25, I received an email from USPS saying that my order had been deliver at 2:30pm, so I went to my Mailbox and there was nothing in it. The time lapsed between the delivering message and me seeing the message was 30 minutes; so it doesn't make sense. I went and talk to the manager of the mobile homes to see if I could see the security cameras and we didn't saw any USPS delivering nothing. So I decided to wait until the date that the computer told me that it was supposed to arrived but nothing happened either. what can I do, my orders its almost $435 dlls?! Somebody help me! My order number is {removed per forum guidelines}

New Member
Posts: 2
Registered: ‎11-30-2018

Re: dont receive package

[ Edited ]

I live in Brazil, I traveled to the USA to enjoy black friday!

I'm coming back today and did not get my laptop that was to have arrived on 11/26/18, I stopped buying from other stores believing that Best Buy would be the best choice, and in the end it was not!

I bought other things through the Amazon website, Target, everything arrived right, only this purchase and most important for me, did not arrive.

I would like my refund because I can not receive my order and black friday now only next year, I lost the incredible discount.

Awaiting return.

Eduardo {removed per forum guidelines}

New Member
Posts: 1
Registered: ‎12-06-2018

Received notification that my order was delivered but I got nothing

Has anyone else experienced this? I received email notification that my order was delivered and left on my porch. Nothing was there. I also have the ring doorbell and nobody ever came by to deliver it. Has anyone else gone through this and if so, how did you resolve the issue?
New Member
Posts: 2
Registered: ‎10-16-2017

Re: Tracking shows delivered but haven't received

nieghbor ended up seeing me out today and gave me the missing package.

New Member
Posts: 1
Registered: ‎12-06-2018

delivered but it hasn't been delivered?

[ Edited ]

umm, I ordered 4 Nintendo switch games and only one arrived but they are all marked as delivered on the same day ......... {removed per forum guidelines} where are my packages???? 

New Member
Posts: 1
Registered: ‎11-26-2018

My package never showed up.

So I ordered a camera for my boyfriend on the week of thanksgiving for his birthday that is on Monday. It was delivered with ontrac and supposedly my package was left on my doorstep on November 26. As soon as I got home from work I looked for it and it was no where to be found. I contacted bestbuy.com and said I had to wait until Tuesday of the following week so they could retry sending the item. Long story short, last night I received an email saying my item was going to be delayed. I’m sorry , but I’m highly frautrated I spent 500$ and they sent me my item without a signature to be received and now my item is delayed ...
New Member
Posts: 2
Registered: ‎12-06-2018

OnTrac Lost My Package

I placed an order on BestBuy.com on 11/29 and it was shipped with OnTrac. They lost the package. I have an email from them confirming that they have no idea where it is and can't find it. Can I get my order re-shipped? Preferably with a legitimate carrier? 

Highlighted
New Member
Posts: 1
Registered: ‎12-07-2018

Re: Email address for Customer Service

I have similar problem with the order placed on 26 November, It wasn't delivered 

New Member
Posts: 15
Registered: ‎12-05-2018

Re: Email address for Customer Service

As of December 1, 2018 Best Buy Customer Care can no longer be reached by email. The previous email was customercare@bestbuy.com. The reason for this is because a lot of people were taking advantage of the email address and “Double dipping” or “SE’ing” Best Buy’s agents. It really is such a shame.