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New Member
Posts: 5
Registered: ‎01-03-2019

Lost a long standing customer

This holiday season has been ruined by this billion dollar corporation. Went to store and bought a couple televisions for my new house. One of them was not what the salesperson said it was so it was returned in store. I paid with debit which was taken out of my account within 24 hrs. Upon return the salesperson said she was a manager. Said I had to have it returned to my debit card. Even though we all know debit is different than credit. She was hostile and rolling her eyes at me. Then the real manger came over to do the actual return. She said he needed to do it because she couldn't. Which tells me she was lying and not the manager. Anyway, here I am a week later waiting for my money. No tv, no money. Unable to watch the new television that we were planning to get for Christmas and New year's because my money is sitting in Bust Buys account making them interest. Where's my money?!
New Member
Posts: 5
Registered: ‎01-03-2019

Re: Lost a long standing customer

Also the way the salesperson was in front of other people has made me and everyone I know ow decide we will not be shopping with Best buy ever again. I just dont understand how they can allow a "manager" to act like this to a shopper??
Posts: 2,764
Topics: 59
Kudos: 274
Blog Posts: 3
Solutions: 135
Registered: ‎04-18-2017

Re: Lost a long standing customer

Hello there User873150-

 

Having the technology you’re wanting to purchase is exactly what we have the experts in the store to help you locate!  After being told the TV wasn’t what you were expecting, I could certainly understand why you’re were looking to return the TV.  I’m wanting to shine some light on our Return and Exchange Promise which states:

 

If you paid more than $800 in cash or more than $250 by check or by a debit card without a major credit card logo, we will refund you by check within 10 business days. Any amounts deducted from a gift card will be credited to the gift card. If you no longer have the gift card used for an order, please call us at 1-888-BEST BUY (1-888-237-8289) with your order number handy, and we'll be happy to send you a replacement.

Your patience is all we can ask for until the check arrives.  I’m thinking this should arrive in the coming business days.  Let me know if you don’t see the return within the time frames provided!

 

Kindly,

JJ|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎01-03-2019

Re: Lost a long standing customer

No it was a Visa card. They told me 3-4 days max. I had told them of my situation. The receipt says returned to my card. It's like you guys will say anything just to make us angry customers go away. Even if it's a lie. Even if it doesn't apply. So no it's not coming by check.
New Member
Posts: 5
Registered: ‎01-03-2019

Re: Lost a long standing customer

Kindly implies you care, which I honestly don't believe any employee of Best Buy does. I'm kicking myself for not leaving the store when I had to hunt down help while three employees stood around talking feet away from me. Just sad that a company I used to love and a couple generations of my family loved has turned into this. The manager was out of line e yelling at a customer for any reason. You didn't even touch on any of that. Where's my money???
Posts: 2,764
Topics: 59
Kudos: 274
Blog Posts: 3
Solutions: 135
Registered: ‎04-18-2017

Re: Lost a long standing customer

Hello again User873150-

 

Thanks for writing back to clarify how the return took place. Since you've stated this was returned to your debit card when you visited last, then the refund should post within the 3-5 business days.  However, the policy that I supplied would the the exception of when it could take longer.  If any customer received anything but the expert service we strive for, we greatly appreciate your feedback!  

Have you had the opportunity to call the card holding company to find a more exact time for the refund to process?  You could use the customer service PIN from the bottom of the return receipt to show the return took place.  I would certainly like to verify the refund was submitted on our end.  Please send me a private message with your full name, phone number, email address, and the customer service PIN from your return receipt.  

 

Be sure to keep this information your own by clicking the blue private message button in my signature line below! 

 

Sincerely, 

 

JJ|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 5
Registered: ‎01-03-2019

Re: Lost a long standing customer

There is no signature line it says sincerely, that's it. My bank says it's not there or even showing up. At this point as I'm reading all the times this happens in here and everywhere on the internet I would think Best Buy would like to look into the way they are returning things to cards. This isn't normal and certainly not ethical business practice. I think a news story or two would be helpful. Maybe an investigation by someone in banking. I do not believe a company can hold onto money for lengths of time with no issue. Not mention I doubt any employee that has talked with me here or at the store is making any bonus to cover for this horrible practice. It needs to be fixed. Imagine if it was my only money. Better yet imagine if it was yours.....
Best Buy Employee
Posts: 646
Registered: ‎01-09-2015

Re: Lost a long standing customer

You must be viewing on a mobile device.  You can either visit the forums from a computer that shows the desktop version of the site, or scroll to the bottom of the page on a mobile device and click "full" next to version.  Depending on the size of your mobile device, you may have to zoom in to read the text but that should make the signatures appear along with the Private Message Link.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***