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New Member
Posts: 8
Registered: ‎09-12-2017

Re: Lost Order Number

got my email too, what it take? 4 or 5 hours?

unacceptable
New Member
Posts: 4
Registered: ‎11-23-2018

Re: Lost Order Number

Now we all wait and hope what we ordered is actually in stock
New Member
Posts: 2
Registered: ‎11-23-2018

Re: BestBuy Online Purchase Not Showing Up

Nevermid. Finally the order shows up.

Posts: 1,524
Topics: 26
Kudos: 245
Blog Posts: 15
Solutions: 63
Registered: ‎08-08-2017

Re: BestBuy Online Purchase Not Showing Up

Hello beckham12a18,

 

I'm glad to hear you've received an update on your order!  For the rest of our community members who are wanting to check the status of an order, please take a look at our informational post for further assistance.

 

Thank you for taking the time to join our community and for choosing to shop with us.

Sam|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎11-23-2018

Re: Lost Order Number

Update: Okay I ordered it at around 12 when I was going to work and now I'm checking 4 hours later and the order has appeared. All's well.
New Member
Posts: 1
Registered: ‎11-23-2018

Placed order online, no confirmation

I placed an order online today, Black Friday. I never received a confirmation email, but my credit card has been charged for the order. I called twice, and each time, I was told they couldn’t find my order in the system, but that because of the volume of orders today, it might take a while to be processed in your system. It has been many hours since I placed the order, but I have not yet received a confirmation.

Can you please help me resolve this? I want to make sure I receive the Black Friday price, if I should have to place the order again. Thank you for your help.
New Member
Posts: 1
Registered: ‎11-23-2018

Order Status? Partially awaiting fulfillment

Hi there! Earlier today I put in an order for a laptop and my plan was to pick it up in store later today (as it gave me the option to). My order has now been preparing for a while now and when I called the automated system, it said my order was partially awaiting fulfillment or something along those lines. I'm a little confused about what that means and I'm also just a little paranoid that I won't be able to get my laptop before I leave back home. I'd love some insight if anyone has any! Hopefully someone can clear things up for me!
New Member
Posts: 2
Registered: ‎11-23-2018

Re: Order Status/Unable To Process

 
New Member
Posts: 2
Registered: ‎11-23-2018

Re: Order Status/Unable To Process

I’m having a similar problem, I was charge from my credit card and received the email that the order confirm, but since then the purchase is in progress. I will like to know the real status of the same one.
New Member
Posts: 1
Registered: ‎11-23-2018

Online order status issue

Hi there,
I purchased the Spiderman bundle PS4 for my sons Christmas present this morning online. I was able to checkout and received an order confirmation. I was supposed to be able to pick up the PS4 at the Farmington store today, but my order status now says not in stock but still shows in progress..what does that mean?? Will I still be able to pick up the PS4, just at a later date then today? Why would I be able to purchase the PS4 online for store pick up if the store is out of stock? All of this is very concerning and confusing! Please help me! I have Sat on hold trying to get through to customer service on and off all day without any answer at the Farmington store.