12-04-2018 04:23 PM
Hello, Kristeena86 –
Not getting a confirmation email promptly after placing your order can certainly cause some concern. Thank you for positing to us for some clarification. We apologize for our delayed response, but we’d be happy to see if we can shed some light on this for you.
Order confirmation emails can get a delayed a bit during this time of year due to the heavy traffic on BestBuy.com. Can you please share if you’re still in need of help on this matter? We just want to make sure that you got your order as expected. We look forward to hearing from you .
|Mariah|Social Media Specialist | Best Buy® Corporate|
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12-04-2018 07:18 PM
On November 22, I placed an order for a Samsung Galaxy S9+. After the order was placed, I noticed that the phone was still available for purchase, or at the very least the 256gb model was. The 128gb models were all sold out. (im going to make a point with this in a second.) After the order was placed, I was notified that the order would be delivered by December 3rd, which happens to be one day later that I am writing this email. Of course, as of yesterday, I was told that I would be recieving this phone on January 2nd or the order will be cancelled, which ever happens to occur first i guess. Now with all that information provided my questions are as follows:
1. At the time of the black friday sales, your website had the phones in stock, otherwise they wouldnt be available for purchase, but with the delay of this phone, did your company actually run out of stock without mentioning this to anyone? (after reading the forums this seems to have happened a few times before where people bought a product that was no longer in stock, and had to deal with order delays.)
2. In regards to my order, since it's been delayed I was wondering if its possible to just have it changed to a pick up order instead? Clearly the item hasnt been shipped, so I dont think this would be impossible. At this point id rather just walk in to my nearby store and pick it up rather than wait for my order and run the risk of something happening to my package (whether it be getting lost in the mail, or being delivered to the wrong house. (another common thing ive seen on here, which seems like an all new headache id rather not deal with)
Overall, I really dont see how Best Buy delays orders so often, yet other companies manage to handle orders the first time, and I hope this company finds a way to permanently fix this type of problem.
12-05-2018 09:18 AM
12-05-2018 11:24 AM
So upon reading other complaints of reserve status on thier orders, I'd like to check on if this order is actually stocked and ready to be delivered on the Dec. 10th date shown. I will private message you with the details you request. I've read many horror stories pertaining to the "Reserve Status". Although it's only the 5th, I'm not anticipating a good outcome based on what I've read. As of now I'd like to find the store where this open box exists and I'd rather actually pick it up in store than wait to be disappointed on the 10th. Reason I have a feeling it won't be delivered at that time is that, today it is Wed. the 5th. The 10th is a Tues. The item had free shipping which most likely means it will be shipped ground. Unless it's local and it's shipped today, then it most probably won't hit my house on time. I'd love to be pleasantly suprised. Let me know what details you need to ascertain that indeed you do have the TV in stock.
Not feeling good about this
12-05-2018 03:25 PM
12-06-2018 06:40 PM
12-07-2018 08:01 AM
If you did receive the order confirmation you can go to the following to Find a Quest Order. You require the Order Number, Last Name, & Phone Number to be able to search for your guest order information.