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New Member
Posts: 1
Registered: ‎11-22-2018
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Lost Order Number

Hello. I ordered a product as a guest and did not get any email confirmations of my order because apprently I enter wrong email address. Is there a way to look this up?

Posts: 5,506
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Blog Posts: 12
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Registered: ‎01-21-2014

Re: Lost Order Number

Hi there, tq23nguyen, and welcome to the forum,

 

I don't place online orders often myself, but when I do, I'm constantly on the lookout for updates, especially when I know mailman is coming. This hyper-observant nature of mine would be thwarted if I never actually received a confirmation email after placing my purchase though, so it's understandable why this reported typo would be troublesome.

 

The good news is that you do still have options available to you for assistance. Feel free to check out our informational post here for further instructions. 

 

Happy holidays,

Alexandra|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎11-22-2018

Status still on preparing

Hello,

 

I'm probably early with my post, but I wanted to make sure everything is in order. I ordered a vacuum cleaner as a gift yesterday and the status is still on preparing. Date of delivery is on the 30th so I still have some time, but is everything filled out correctly since I'm an international buyer.

New Member
Posts: 2
Registered: ‎08-30-2013

Order information is currently unavailable. Please try again later.

When I try to pull up the order receipt detail for any order I've ever made, it returns the following error message"

"Order information is currently unavailable. Please try again later."

 

This has been going on for 2 days now. Any word on when this will be fixed or if there are any workarounds?

New Member
Posts: 1
Registered: ‎11-22-2018

Cannot find order or confirmation email

I just bought an ipad 2018 but I didn't reveice any confirmation email. And the order is not in my order history. I use a debit card to pay and the payment is pending.

New Member
Posts: 1
Registered: ‎11-23-2018

Lost order

[ Edited ]

Hi I just placed an order a few minutes ago and it says unable to find my order status, my email used for the order is {removed per forum guidelines}, I can not find the order number anymore, it was ordered as a guest

New Member
Posts: 1
Registered: ‎11-23-2018

Order not appearing

Hi, I recently placed an online order for instore pick up. However, I never recieved a confirmation email nor is the order showing up in my recent purhcases. Though I know something went through as the order shows up in PayPal.

New Member
Posts: 1
Registered: ‎11-23-2018

Purchase order

I ordered today morning jbl true headphones online. My payment went through but I could not find my purchase order.
Website saying to wait for 10-15 min for the order to appear
New Member
Posts: 1
Registered: ‎11-23-2018

Online Best Buy purchase not showing in account or email

This morning I bought a laptop but they are not listed as a purchase on the account or purchases page nor did I receive a email.

I know the order went through on the website because there is already the charge for it on the banking website.

I do not have an order ID number because I did not think to print out the confirmation page (as the purchases page usually contains all the info). I know the page says to wait 10-15 minutes for it to update but it has already been a couple hours and nothing has appeared.

I have checked the purchases link, orders link, plans on profile link. I cannot find or confirm that my order actually went through as a purchase even though the money was already taken. What do I do to ensure my order is correct and will be delivered on time/day?
New Member
Posts: 2
Registered: ‎11-23-2018

BestBuy Online Purchase Not Showing Up

[ Edited ]

Hi,

 

I've bought an iphone 6 at BestBuy.com. The charge showed up in my bank account, but the purchase has not shown up in the Purchase History.

 

I do not have the order number.

 

Could you please advise?

 

Thanks,

Khanh {removed per forum guidelines}