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Posts: 2
Registered: ‎12-10-2018
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I am currently in "refund processing" purgatory.

So I placed an order on November 11th, package arrived with issues i'd rather not say publicly. BestBuy said they would send a replacement, that order got canceled November 19th. They said that a full refund would be issued instead and I am 100% ok with that. I understand that was during Thanksgiving Week/Black Friday so I figured it would take awhile. But I have talked to representatives online and over the phone and have told me my refund is "processing" or has already "been processed" so I am confused as to which one it is? And if I really have to go through this process EVERY time I talk to a representative then has BestBuy just been neglecting my order altogether? And if my refund HAS been processed or is in processing then why have I not received an email of such information? 



 A (somewhat) loyal customer who just wants his money back in time for christmas. thank you for understanding.

Posts: 4,617
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Registered: ‎12-23-2016

Re: I am currently in "refund processing" purgatory.

Hello JustAWriter,

Thanks for reaching out to us here on the Best Buy Community forums about your recent order. I’m sorry that you’ve had such an issue getting that refund. 

I’d be happy to look into this to see if I can get you an update on the refund. Please reach out to me through a private message by using the link in my signature. I’d need your name, email address, phone number, and the order number to get started.


Kyle R|Social Media Specialist | Best Buy® Corporate
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