Add Product

Search Results:

Reply
New Member
Posts: 3
Registered: ‎01-01-2019

Holiday Return Without a Receipt

Hello,

 

I received an XBox One game this holiday season, but I unfortunately don't want it. I didn't get a gift receipt, and I do not feel comfortable asking where it was purchased from. Is it possible to return the still sealed game to Best Buy without a receipt for store credit?

 

Thank you.

Posts: 4,617
Topics: 29
Kudos: 438
Solutions: 252
Registered: ‎12-23-2016

Re: Holiday Return Without a Receipt

[ Edited ]

Hi Merc1,

 

A receipt, gift receipt, or order number would be required for any return under our Return & Exchange Promise. We would not be able to accept a return on that game without one of those, even for a store credit. If you can get a receipt or order number, we’d be happy to return that onto a store credit for you as long as it is in the return period.

 

If you have any questions, please let me know.

 

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎01-01-2019

Re: Holiday Return Without a Receipt

 Hello Kyle,


Thank you very much for the reply. That's disappointing. I don't like offending people by letting them know I am returning a gift. Asking for a receipt, gift receipt, or order number lets people know you are returning a gift.

Posts: 4,617
Topics: 29
Kudos: 438
Solutions: 252
Registered: ‎12-23-2016

Re: Holiday Return Without a Receipt

Hi again Merc1


I completely understand where you’re coming from there. We would need that receipt on order to accept a return, however, so I’m afraid I don’t have any alternate options for you in this situation.


Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎01-01-2019

Re: Holiday Return Without a Receipt

Thank you for taking the time to respond, but that's really unfortunate. I would have expected Best Buy to be a little more customer-friendly with an item they currently stock.
Posts: 4,617
Topics: 29
Kudos: 438
Solutions: 252
Registered: ‎12-23-2016

Re: Holiday Return Without a Receipt

Hello again Merc1,


Thank you very much for your feedback on this. I appreciate you taking the time to share your perspective. While I cannot promise and changes to our Return & Exchange Promise will be made, please know that we are always listening to our customers.


Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!