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Posts: 1
Registered: ‎01-01-2019

Geek Squad Refurbished - Refusing Support and Replacement

I bought a pair of Bluetooth Beats earphones for my husband for Christmas through Geek Squad’s certified refurbished program. They do not hold a charge and often will not turn on. They have a 90 day limited warranty, which no one wants to honor. Spent an hour and a half tonight being transferred between countless departments, waiting on hold, being hung up on, etc. Terrible customer support for someone who has spent $3000+ at your store this year.
Posts: 6,276
Topics: 100
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Registered: ‎11-30-2015

Re: Geek Squad Refurbished - Refusing Support and Replacement

[ Edited ]

Hey kayla33,


Buying a gift for your significant other can surely be hard. Thank you for choosing Best Buy for your Beats by Dre purchase. We’re sorry to hear the gift you had purchased for him isn’t charging correctly and you’re having some issues with getting help under the warranty. We’d be happy to help point you in the correct direction on this.


As shared in our Outlet Buying Guide refurbished items would have a minimum 90 day warranty. A small card should’ve been included in the package to note how to seek assistance under it. We’re sorry if a card wasn’t included in your purchase. Visiting your local Best Buy would be the best way to seek further assistance on this matter. You can schedule an appointment to discuss this in further detail here with the agents at your local precinct. Please send us a private message with your full name, phone number, email address, and purchase information. A private message can be sent by choosing the blue button in my signature. We’d be happy to give your local Best Buy a heads up!



Mariah|Social Media Specialist | Best Buy® Corporate
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