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Posts: 1
Registered: ‎12-06-2018

Extremely Dissatisfied with Recent Purchase Experience

I am extremely dissatisfied with a recent purchase that I made on the Best Buy website. I ordered a Assassin's Creed Odyssey Gold steelbook Edition  as a gift for my husband for Hanukkah. when I received the package that was supposed to contain the game and two other items, the game was missing. This was really unfortunate because it was the first night of Hanukkah when we exchange gifts so I didn't have a gift for my husband. I immediately called Best Buy and let them know the issue. The lady who I spoke with said that she would ship out a replacement and it would get to me on December 5th. That was not the case. It did not arrive until the 6th. however, the trouble didn't stop there. When I opened the box, the game was not in ideal condition. The stickers for security purposes had already been removed and there was sticky residue left all over the sleeve, as well as the gold box that came in. At this point, I can't wait to get another replacement and give the better one to my husband and I have to give him the one that is late and damaged. I don't understand whoever shipped the game out because they should have seen that it was not in good condition. I literally sat and scrubbed sticky residue off for 20 minutes and I really hope that my husband won't notice that it's not in perfect condition; there are also scratches and dents. This game is too expensive to not get it in new condition. Additionally the fact that I cannot email Best Buy directly and I have to post to a forum is ridiculous. you've made gift-giving nearly impossible and I am extremely dissatisfied. I will never order from Best Buy ever again.

Posts: 4,388
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Registered: ‎12-23-2016

Re: Extremely Dissatisfied with Recent Purchase Experience

Hello brittneylb,

 

Thanks for joining us at the Best Buy Community forums to reach out about this. I apologize that the gift didn’t arrive when expected, and that the replacement wasn’t in great condition when it got there.  

 

We do our best to make sure that products get out to our customers in the best condition possible, and it sounds like we fell short here. I’d very much like to document this, so we can work to improve this, but I’d need a few details from you first. Please reach out o me through a private message by using the link in my signature below this post. Please include your name, email address, phone number and order number in that message.

 

As for the current game, if you’d like it should qualify for an exchange under our Return & Exchange Promise. You’d just need to swing by your local Best Buy and we’ll swap it out if we have any in stock. If we don’t we can attempt to order one in for you.

 

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
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