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Posts: 1
Registered: ‎12-29-2018

Exchange with email image/photo of receipt

Will Best Buy accept an image of the actual receipt in order to do an exchange? My sister gifted me an item that I wish to exchange for something else, but does not live close by. She can email me a copy of the receipt. Note - she purchased in a store, note online
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Registered: ‎11-29-2016

Re: Exchange with email image/photo of receipt

Hey jlwatson30,


Welcome to our forums!  I got a few gifts this year that need to be exchanged pretty soon, and have found myself in the same situation it sounds like you’re in.  You’ve definitely come to the right place for help, and I’ll be more than happy to answer your question!


It’s not uncommon for our customers to prefer their receipts be emailed to them, rather than having a printed copy given to them during the time of their purchase, so your local store should be able to use a digital copy of the receipt to help exchange your gift, assuming the rest of your transaction falls within the terms of our Return & Exchange Promise, and they’re able to fully read your receipt, your local Best Buy store should be able to help with your request.


Hope this helps,

SeanM|Social Media Specialist | Best Buy® Corporate
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