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Registered: ‎01-01-2019

Denied return

[ Edited ]

I purchased an HD tv antenna in the beginning of November for a gift to give to my son in December. First off, after plugging it into his tv the reception was not good. Only received 2 or 3 channels that were not clear.

I went to return the antenna at the Best Buy I purchased it from. It was all packaged in the original box along with my receipt. The customer service representative told me because it was over 15 days they could not return it. I explained it was for a gift and we returned it immediately after he tried it. I then spoke with the store manager and he said the same thing. Only purchases made between Thanksgiving and Christmas were elligable for an extended return. 

I have purchased many items in the past from Best Buy including a recently purchase in the spring of a $3500.00 Samsung Refrigerator. The managers refusal to return a $30 item leaves me to look elsewhere for any future items. Very upset at Customer service and the stores handling of this matter.


Mark {removed per forum guidelines}

Posts: 6,267
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Registered: ‎11-30-2015

Re: Denied return

Good Afternoon Msillhart,


Choosing the correct antenna can certainly be hard. We’re sorry to hear the one you got for son wasn’t the right fit. We appreciate the time you’ve taken to bring your return experience to our attention. We’d be happy to see what additional insight we can shed on this for you.


As shared here, our Extended Holiday Return & Exchange Policy applies to almost every purchase made throughout November and December. These purchases should be able to be be returned through January 12. Specifically, purchases made between October 28 and December 28 would qualify for this extended return window. We’re sorry to hear that your local Best Buy may have declined to assist you further. Can you please send us a private message with your full name, phone number, email address, and the customer service pin off of your receipt or order number? We’d be happy to review your purchase and partner with your local Best Buy on this matter to see how they may be able assist you. A private message can be sent to us with those details by choosing the blue button in my signature.



Mariah|Social Media Specialist | Best Buy® Corporate
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