Welcome to our forum community! During the holiday season, especially during the hugely busy Black Friday weekend leading into Cyber Monday week, Best Buy takes a lot of orders!
So, what can you do to help keep yourself abreast of your order status? Here's some tips that may help:
Jot down your order numbers as you place your order(s). That way if you don't immediately get your order confirmation, you can still check on the status of your orderhereuntil the email confirmation shows up. With the volume of orders that happen during this time, you may not receive your order confirmation email for a few days.
Checking your order statushereis a great way to see where your order is at. Please keep in mind that because of the volume of orders coming in, it's not uncommon for the status of your order to be delayed by 7-10 days as we work through processing them.
Delivery services are generally inundated with packages shipping during the holiday, so be prepared for possible delays due to volume, weather or both. In some cases, we may chose different carriers to deliver your order. If your order has not arrived by its estimated delivery date, please give it one or two more days before reaching out to us.
Once your order is with your carrier, checking the provided tracking number will generally provide the best insight into the most up-to-date ETA, along with any delays while in transit.
Please know that due the volume of orders that come in, it's not feasible for us to check every customer's order status within our normal turnaround time (as much as we would like to).
TL;DR Version: We're able to provide the same information that you can see by checking your order statushere.
We thank you for your patience and understanding and Happy Holidays!