12-27-2018 08:13 PM
12-29-2018 12:09 PM
Welcome to the Best Buy Support Online Forum Community! Thank you for choosing Best Buy for your TV purchase. Getting a new TV is a very exciting Christmas gift. We’re sorry to hear that upon unboxing your Toshiba TV you discovered it was damaged.
Transporting your new TV purchase can be rough if you have a smaller car. We have a guide that stresses the best practices here. Please note we never recommend transporting a TV laying down. We apologize if the agent who helped load the TV in your vehicle didn’t stress this to you. Under our Return & Exchange Promise, it does share that we’d be unable to take back physically damaged items. Additionally, it sounds like your local Best Buy was able to locate a point of impact that was consistent with handling prior to transportation.
Can you please send us a private message with your full name, phone number, email address, and the customer service pin off you purchase receipt? We’d be happy to review your concerns in further detail for you. A private message can be sent to us by choosing the blue “Private Message” in my name. We look forward to your reply.
|Mariah|Social Media Specialist | Best Buy® Corporate|
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