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Posts: 7
Registered: ‎12-10-2009
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BestBuy GC for Xmas and can't use

My son recieved a bunch of BB GCs for xmas.  He buys Xbox gift cards and roblox gift cards.  I told all his relatives to get him BB GCs so he could choose what he wanted to buy.  I've done this for years for both of us.  I just read that the policy changed and you can no longer do this.  1) if your goal was to reduce the number of BB gift cards people buy then mission accomplished.  I will no longer buy BB gift cards.  2) Now that my son has a couple hundred dollars in BB GCs, how do I go about getting a refund?  These cards are useless to me now with this updated policy.

Posts: 4,617
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Registered: ‎12-23-2016

Re: BestBuy GC for Xmas and can't use

Hi BmcD,

 

Thanks for joining us at the Best Buy Community forums.

 

As you noted, Best Buy gift cards cannot be used to purchase other gift cards. We do lay that out in our gift card Terms & Conditions, here. We would not be able to accept returns on those gift cards under our Return & Exchange Promise.

 

The good news is that, if your son is a gamer, he can purchase game for his Xbox, or almost anything else we sell, by using those gift cards.

If you have any questions, please let me know.

 

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 7
Registered: ‎12-10-2009

Re: BestBuy GC for Xmas and can't use

He buys all his games digitally so he doesn't have a disc to worry about and swap in and out all the time.  Very few games are carried as digital downloads and they are often the AAA titles.  He likes the smaller indie games and like I mentioned roblox.  So I basically told all his relatives to get him useless gifts.  Needless to say I have an unhappy son.  I'm unhappy because I now have to spend a bunch of time trying to figure out how to swap these for a fraction of the cost and I need to contact all relatives and tell them not to buy gift cards from BB for my twins.

Posts: 4,617
Topics: 29
Kudos: 438
Solutions: 252
Registered: ‎12-23-2016

Re: BestBuy GC for Xmas and can't use

Hello again BmcD,


I’m sorry that the gift cards won’t work as you were expecting, and that your son isn’t interested in the products we sell. Thanks very much for taking the time to share your perspective on this. I really appreciate your feedback. 


Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 7
Registered: ‎12-10-2009

Re: BestBuy GC for Xmas and can't use

[ Edited ]

(removed per forum guidelines)

 

From a feedback point of view, this is a very consumer unfriendly move.  I love bestbuy for how consumer friendly and how easy they make shopping there.  The return policy is no hassle especially for an elite member for which I have been since you created the program.  I spend thousands of dollars in BB every year.  I buy gift cards for my clients.  I buy them for myself and my kids...a lot.  I'm not going to be buying GC from BB anymore.  I also don't like how you can change a major aspect of your purchase policy without any notification.  It's like having the ability to return things taken away without anyone mentioning it.  Clicking "accept" to a policy change window doesn't count.

 

It should be very clear that the consumer ability to use GCs has changed at checkout, online when buying, and in the store.  Overcommunicating should have been the approach, not under. 

Posts: 4,617
Topics: 29
Kudos: 438
Solutions: 252
Registered: ‎12-23-2016

Re: BestBuy GC for Xmas and can't use

Hi again BmcD,


Thanks so much for sharing that additional feedback. Best Buy is always listening and trying to serve our customers in the best way we can.  I really appreciate your perspective on how we implemented this update to how gift cards work.


I hope that, gift cards aside, you’ll continue shopping with us for your technology needs going forward. 


If you ever need help with a future Best Buy purchase, please don’t hesitate to reach back out to us here on the forums.


Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!