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Doorbusters & Black Friday FAQ

by Social Media Specialist Social Media Specialist on ‎11-08-2018 03:27 PM (121 Views)

Where can I find Black Friday Doorbusters and deals?


Best Buy has two convenient options to make your Black Friday shopping a success:

  • Online: is offering outstanding deals all week long, leading up to Black Friday. Doorbusters, Black Friday deals, and online-only offers are all also available online, starting on Thanksgiving. Shop Black Friday now.
  • In store: Visit your local Best Buy store to find the doorbusters and deals you're looking for during store hours.


What are the store hours?


You can shop at 24 hours a day, 7 days a week, 365 days a year. Most Thanksgiving Day ad items will be available for purchase at starting on Thanksgiving Day, November 22. Most Best Buy retail stores will open at 5 p.m. on Thursday, November 22, close at 1 a.m. on Friday, November 23, then reopen at 8 a.m. on Friday, November 23 and remain open until 10 p.m. Friday, November 23. Select Best Buy stores will not be open on Thursday, November 22, and will have different opening times:

  • Maine Best Buy stores open at 12:01 a.m. on Friday, November 23.
  • Massachusetts and Rhode Island Best Buy stores open at 1 a.m. on Friday, November 23.
  • The Union Square store will open Thanksgiving Day at 5 p.m. and remain open until 10 p.m. Sunday, November 25.
  • Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review your local Best Buy store Web page.


Is a ticket required to purchase a doorbuster product?


  • Tickets are required for in-store Black Friday doorbuster shopping. However, no tickets are needed to shop the Doorbusters and Black Friday deals on
  • A ticket will grant the customer the ability to buy the item for a limited time and must be redeemed prior to the deadline indicated on the ticket.
  • Tickets not redeemed within the timeframe indicated will be canceled. At its discretion, the store will then sell the product on a first-come, first-served basis.


Why is a ticket required to purchase a doorbuster product?


  • Ticketing helps ensure the safety of both Best Buy customers and employees when the stores open.
  • Tickets also help ensure that those customers who arrive first can purchase the products they have waited in line for.


What time will tickets be handed out to customers?


  • Best Buy stores have complete discretion on as to how and when tickets will be distributed. Stores base their decisions for when to hand out tickets on multiple factors, including the length of the line, weather and store personnel levels.
  • Each Best Buy store will decide when to hand out tickets in the two hours prior to the store opening for select store-opening doorbusters.
  • After tickets are handed out, customers are not required to stand in line. Seeing customers standing in line does not guarantee that tickets for a given doorbuster are still available; it is possible that you may see customers waiting in line, even after all available tickets have been distributed.
  • All customers with store-opening doorbuster tickets must enter the store when it opens and may not reserve their spot in line for other doorbuster events.

How will tickets be handed out to customers?


  • For the store-opening doorbusters, a line of customers will form outside each Best Buy store, and tickets will be provided on a first-come, first-served basis..
  • Tickets will be handed out by store personnel.
  • Best Buy reserves the right to refuse to provide a ticket or service to anyone at the sole discretion of Best Buy.
  • Best Buy will cancel ticketing and line formation if customer participation is deemed unlawful by local law enforcement agencies or is deemed dangerous at the store management's discretion.

How many tickets can each customer get?


  • Each customer is eligible to receive one ticket per applicable doorbuster item. If a customer wants to purchase 10 different doorbuster items, then he or she is eligible to receive one ticket (if applicable) for each of those 10 items (subject to ticket availability).
  • All customers in line are eligible to receive a ticket based on ticket availability. Best Buy is unable to guarantee that all customers in line will receive a ticket.
  • Customers are not required to be an adult (age 18 or older) to receive a ticket.


I like shopping Thanksgiving weekend because of the great prices. What are my options if I don't get everything I want Thanksgiving weekend?


  • All products in our Thanksgiving Day advertisement have limited quantities available, and Best Buy is unable to guarantee that all customers will be able to complete their purchase. Fortunately, Best Buy has great ways to save every day on products you love.
  • Best Buy and will have Cyber Monday and Cyber week events during the last week of November, and we will have low prices on many popular items during the month of December.
  • Discounted clearance and in-store open-box items can be found every day of the year at Best Buy Outlet.
  • Best Buy has great daily bargains that we call our Deal of the Day. You can sign up to receive e-mail notifications of these deals at Deal of the Day.
  • If you're not yet a My Best Buy® member, there's never been a better time to sign up. With more rewards, more exclusives and Early Access sales events, the My Best Buy program allows you to stay informed about the greatest products and offers Best Buy has available. Joining is easy — just go to My Best Buy.

I recently purchased a product that's now listed at a lower price in your Thanksgiving Day advertisements. Will you refund me the difference? What if I find a lower price available at a competitor?


  • No. The Best Buy Price Match Guarantee does not cover items for sale from Thanksgiving Day through the Monday after Thanksgiving, whether offered by Best Buy or by a competitor. This applies to all products, whether on sale or not. See Price Match Guarantee for full details.

What is the holiday gift return and exchange policy at Best Buy?


  • Buy your gifts and other items this holiday with the peace of mind of easy returns. Almost every purchase made throughout November and December can be returned through January 12, 2019. Purchases made between October 28 and December 28, 2018, have an extended return period through January 12, 2019, excluding cell phones, devices that can be activated, AppleCare monthly plans, and major appliances. All other terms and conditions of our Return & Exchange Promise apply.
  • My Best Buy Elite and Elite Plus members have an extended holiday return/exchange window. Elite members have through January 27, 2019, to return or exchange products purchased between October 28 and December 28, 2018, while Elite Plus members can return or exchange purchases made in that timeframe through February 11, 2019. Previously mentioned exclusions apply. See Best Buy Returns for more information.

What time on Thursday will you post your Black Friday deals on


  • In order to ensure proper site performance for all of our customers, we will not be announcing a specific start time to our Black Friday deals on Please check back often, and be sure to refresh your browser to see the deals when they become available. Please do not call us and ask when the sale will start, our representatives are not able to share that information.


Are there any errors in the Thanksgiving Day ad?


  • If we discover any errors in our Thanksgiving Day ad we will post them here.   Shop Black Friday

What can I expect if I contact Best Buy's Customer Service team?


  • Customers are likely to experience excessive wait times when they call, due to high demand for our products, services and special offers. Although we do our best to adjust our staffing to accommodate, we apologize in advance for any inconvenience this causes.
  • will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the day.
  • Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
  • As our Price Match Guarantee does not cover items for sale from Thanksgiving Day through the Monday after Thanksgiving, no price match requests will be reviewed by our chat or phone teams during this time.
  • Please note that, to provide our customers with the best possible in-store shopping experience, our store staff may not be available to answer phone calls on Thanksgiving Day and Black Friday. You are welcome to visit us in person.
  • Please visit Best Buy Customer Service online for more answers to your questions.

I need to renew a Geek Squad Protection (GSP) plan that I purchased during a previous holiday season.  What are my options?


  • If your Geek Squad Protection plan is eligible to be renewed and Best Buy has your e-mail address on file, a renewal reminder will be sent to you via email. This one-time renewal notice is sent approximately 45 days before your current contract is set to expire. The e-mail contains a "Renew Now" link which enables you to easily update your plan online.
  • If you did not receive an e-mail notification, please check your spam folders. If not found there, please contact us at 1-888-BESTBUY (1-888-237-8289) before your current coverage expires. We can determine eligibility and/or assist with renewing your plan.
  • Due to the contractual nature of Geek Squad Protection plans, a plan cannot be renewed if any gap in coverage has occurred. GSP plans must be renewed prior to the expiration of your current plan. Geek Squad Protection plans for Apple® products are not eligible to be renewed; however, Best Buy continues to honor claims on all existing service plans throughout the life of the contract.


How do I purchase Black Friday Doorbusters and deals labelled In Store Only?


  • Items labeled In Store Only at cannot be purchased online or by phone at Black Friday sale pricing. These items can only be purchased at Black Friday sale pricing in Best Buy stores during the sale period. Visit your local Best Buy store during store hours to find the doorbusters and deals you're looking for. Availability varies by store, and quantities are limited. Tickets are required for in-store Black Friday doorbuster shopping. See above for ticketing rules and information.