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Posts: 1
Registered: ‎10-08-2012


Why is it that if you order a treadmill from, and it is defective when you put it together, that it takes an act of congress to return it. There is a secret department that I do not think exist that I have been waiting on a call back for about 3 weeks now and still no call. Everytime I call customer service I am told "it's in the special orders depatrment and the case is open." The customer serice rep cannot transfer me to their department and no manager can ask them where the ticket is. This is the worst customer service I have ever gotten and have ever dealt with. If anyone can shed any light on this subject please HELP!!!


Posts: 1,060
Topics: 9
Kudos: 67
Solutions: 32
Registered: ‎08-15-2011

Re: Treadmill

Hello arkie99,

Welcome to the forum!

I'm sorry to hear about the tremendous difficulty trying to get a return set up for your treadmill; this all sounds like a real pain. This is a unique situation so I can understand why there might have been some confusion on our end- but that is not an excuse for poor service. I looked into this and I found a resolution for you, so I am sending you a private message to assist you further. To check your private messages, make sure you are logged into the forum and click the yellow envelope in the top right of the screen.

Brendan|Senior Social Media Specialist | Best Buy® Corporate
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