Health, Fitness & Wearables

[DennisP.Gluth]

After a recent update, my S2 smartwatch now has battery draining issues. I have been trying to factory reset but it just powers back on but no reset. Any ideas?

Thanks

Dennis

[Allan-BBY Senior Social Media Specialist]

Hey Dennis,

Sorry you are having these issues with your Samsung Galaxy Gear S2 smartwatch. There is a way to hard reset this watch, and to learn how to do that go here on Samsung's website. I hope this helps.

Thanks,

[DennisP.Gluth]

I tried those steps numerous times but it never resets. It only powers back on with the same watch face and same news alert a from the other day.

Dennis

[Allan-BBY Senior Social Media Specialist]

Hi Dennis,

Sorry to hear this. That would be the only suggestion I could get you to try and fix this. You are going to need to reach out to Samsung moving forward on this.

Thanks,