07-23-2018 10:00 PM
Hi there, Hlm71315.
Thanks for joining us here on the forum. I remember the first time I noticed a scratch on my Apple Watch just a few weeks after I bought it, and I'm pretty sure a little piece of me died inside when it happened. It remains my understanding that surface scratches are not cause for a repair or replacement unless it renders the device unusable. That said, you are always welcome to swing by your local Best Buy store to chat with a Geek Squad Agent for more details. In fact, you can schedule an appointment online to save you more time before you head to the store.
I hope this is helpful. Thank you for writing to us.
|Sam|Social Media Specialist | Best Buy® Corporate|
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