iPod Not Working? Don’t Shoot It! Troubleshoot it! (At Home)

by Geek Squad Agent on ‎02-27-2012 12:35 PM - last edited on ‎07-14-2016 10:41 AM by Geek Squad Agent (9,689 Views)

Thinking of introducing your iPod to a concrete wall at maximum force? Relax – we got you covered. iPod troubles are one of the most common technology problems we deal with at Geek Squad. Here are some easy tips that might help you get it going again.


Symptom: It won’t turn on at all


Very common – and often very easy to fix. First, try resetting your iPod. This is like rebooting your computer. Worried you’ll lose your Guns and Roses collection? Don’t be. With a reset, none of your media or settings are lost.


  • iPod Touch: hold down the home and the power buttons until you see the white Apple logo in the middle of the screen.
  • All other iPods: hold down the center button and the menu button until the Apple logo appears in the middle of the screen.

After your iPod reboots, try it out and see if everything is working again.


If you’ve held down both buttons for 20 seconds or more and your iPod still isn’t doing anything, try plugging it into your computer. When you plug it in, it should receive enough power to start it up and start charging the battery.  If your iPod doesn’t turn on when you plug it into your computer, try using a different USB port or a different iPod cable.


Symptom: My computer won’t recognize my iPod


Your iPod works great, but your computer doesn’t see it when you plug it in.


First, make sure the latest version of iTunes is installed on your computer. Typically, iTunes will update itself automatically, but if this has been disabled (or you aren’t sure), you can always download the latest version from the iTunes page on Apple’s website. You may also want to launch iTunes before you plug in your iPod.


If this doesn’t work, try using a different iPod cable and  or plugging it into a different USB port. If things are still a no-go, you may need to uninstall iTunes and reinstall it (accessible from the Add/Remove Programs list in the Windows Control Panel in Windows).


Still not working? Have you checked to see if the iPod is recognized by a different computer? No? Well then, give that a try. If it works, you know that the problem is with the first computer, not the iPod.


Symptom: Locked out


Did you set a password on your iPod Touch – and then (in)conveniently forget it? Locked out and jonesing for your musical fix?  No sweat. Follow these instructions, and you’ll be grooving to the beat soon.


To start, we’ll need to put your iPod into “recovery mode,” and restore it using iTunes. First, power your iPod off. Hold down the power button until you see “slide to power off” on the screen – then do so. Next, launch iTunes on your computer. While the iPod is still powered down, hold down on the “home” button on the front of the iPod while you plug the iPod into your computer. Within minutes, an iTunes message will pop up, indicating an iPod in recovery mode needs to be restored. This will wipe the iPod clean of files, and reload the music from iTunes. This might take some time (especially if your iPod needs a software update), so sit back, make a bowl of popcorn, and relax as iTunes restores your iPod, updates it to the latest version, and then re-transfers all your media back onto it.


Done! Easy, right? Well, maybe not so easy, but now you know some tips on how to get your iPod up and running again. For additional tips check out the Troubleshooting Your iPod Tech Tip on our website.


If you still need help or have questions, get in contact with a Geek Squad Agent online at geeksquad.com, call 1-800-GEEKSQUAD to schedule an appointment, or visit a Geek Squad Precinct in a Best Buy store near you for help on getting your iPod up and running again.

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