So you bought your Mom and Dad a laptop last year so they could video chat with their grandkids. Everyone agreed it would be nice to video chat and were excited to begin using it. Unfortunately, once the holidays were over, the video chat idea lost some of its momentum. Oh, they tried it a couple of times, but your Dad just couldn’t get the hang of the camera and software – any tech for that matter – have always challenged your Mom. “Oh, we’ll just call you,” is their standard response these days.

If you’ve been shopping in Best Buy lately, you may have come across laptops with a big orange and white sticker declaring “THIS COMPUTER HAS BEEN TESTED AND SET UP BY THE GEEK SQUAD” along with the specific services performed, such as an “Optimization & Restore CD Creation.” So what does this mean for you as the new owner of that PC?