One of the personality traits we look for in Agents is a certain amount humility. Oh, we can overlook a bit of trash-talking when it comes to video game battles, but we have always felt it important that Agents don’t get too full of themselves. Which isn’t easy, considering all the technological disasters we help client address. But trying to stay out on the bleeding edge of this ever-changing field is enough to keep any technologist humble.

It’s that time of the year again – time to take a good hard look at yourself and resolve to be better next year. And yes, time for magazines, TV news shows and blogs to suggest a New Year’s resolution for you. Yeah, irritating, we know. But this is one you should pay attention too. It’s not that hard and could save you a lot of grief when the inevitable happens.

Becoming technologically dependent is an almost unavoidable hazard of living in the modern world. The PC you are reading this post with is probably the most important (and least appreciated) piece of technology in your life. And, like other significant aspects of our lives (grandparents, dental health, houseplants), we often neglect the care and upkeep those things we will really miss when they’re gone.

For gamers, few things are as aggravating as losing a game because your computer lagged at the wrong moment. Getting the most out of your PC gaming system doesn’t mean you have to buy the most expensive hardware available. You can reduce slowdowns and increase your fun with some basic computer optimization.

Summary: Active Virtual Agents and Field Agents are reporting an increase in the occurrence of a FakeAV (Fake Anti-Virus Software) infection known as ThinkPoint.

With WiFi hotspots popping up in all kinds of places, Geek Squad returned to the lab for a “next-gen” holiday gift. Now “Secret Agent Santas” will take WiFi technology to the next level, releasing WiFi hotspots from the electrical outlet through the use of high-speed USB modems and battery-powered routers.

If you’ve been shopping in Best Buy lately, you may have come across laptops with a big orange and white sticker declaring “THIS COMPUTER HAS BEEN TESTED AND SET UP BY THE GEEK SQUAD” along with the specific services performed, such as an “Optimization & Restore CD Creation.” So what does this mean for you as the new owner of that PC?

Having the latest-and-greatest system has never been easier or more affordable.

For the past few weeks, there has been a marked increase of scareware-malware (virus and spyware) infections. After speaking with multiple clients recently infected, it seems the latest infection is quite easy to fall for.

Previously, I modded an original Nintendo system to include a wireless card and hard drive, essentially making it a computer.  Recently, while I was playing with my Frankensteined Nintendo PC, I came up with a new idea. I found I had gotten so into trying to beat super Mario, that I had forgotten to watch my favorite TV shows.