Security Alert: TRENDNet IP Camera Firmware Update Required

by Geek Squad Agent on ‎02-10-2012 12:59 PM (13,573 Views)

Was that just the sound of your jaw dropping? Yes, even digital cameras aren’t safe online. This should serve as a handy wake-up call that — in our Web-connected world — it’s not just your computer and phone  that need security updates!


Almost every device that connects to your network, from your TV and DVD player to your security system, run on basic software called “Firmware”. This software controls all functionality of the device – kind of like an operating system, like Windows or MAC OS. In the case of networked devices, it controls how your devices communicate with the network and can allow you to access the device remotely.


As technology changes, this firmware sometimes needs to be updated. Occasionally a security threat is found that makes your device (and the network it is connected to) vulnerable to a hacker attack or manipulation. Manufacturers usually take care of this problem by releasing a free firmware update for your device, and making it available through their websites.  It is important to check for these updates on a regular basis to ensure you always have the latest firmware.


If you own a TRENDNet IP Camera, TRENDnet has released the following information on their website on how to update the camera’s firmware, where to obtain the update, and how to get in touch with them if needed:




* * * * * * * * * *

TORRANCE, Calif.–February 7, 2012–TRENDnet, today announces the release of new IP Camera firmware which eliminates a documented security threat. A recent product hack revealed a vulnerability present in several TRENDnet SecurView IP cameras.



TRENDnet’s security team understands that video from some TRENDnet IP SecurView cameras may be accessed online in real time. Upon awareness of the issue, TRENDnet initiated immediate actions to quantify the scope of the issue, initiate corrective actions, and publish updated firmware which resolves the issue.

Only select cameras purchased between April of 2010 and the present may be affected and require a firmware update. Eighteen camera models have been identified. A list of the identified products is available on TRENDnet’s homepage:


How can Consumers Upload new Firmware?
Updating firmware takes a few minutes. New firmware for all of the listed models is available at the following link:


How can Consumers Contact TRENDnet?
TRENDnet has created the following dedicated email for all inquires related to this reported issue. Customers with any questions related to this issue such as how to update your camera’s firmware are invited to contact TRENDnet at the following email:


For more than 20 years, TRENDnet has built a reputation for offering trusted, security IP camera solutions to consumers worldwide. We have worked hard to create a brand delivering network solutions that people trust. TRENDnet extends its deepest apologies to consumers which may be impacted by this issue.


* * * * * * * * * *



To find updated drivers for major brands, check out our driver Do-It-Yourself page. For a quick tutorial on how to update firmware, check out our 2 Minute Miracle at For assistance in updating firmware, or additional questions, chat with an Agent at, call 1-800-GEEK-SQUAD, or visit a Geek Squad Precinct at Best Buy store near you for a consultation.

Welcome to our Best Buy Community Forums. Please review floated posts and solutions posted, as this may assist you in answering your concerns. Due to the current high traffic on our boards, it's taking us a bit longer to respond to everyone. For more immediate assistance, please contact us at (888) 237-8289. We do not have any information as to when more PS5 or Xbox Series X/S consoles will be available.
Geek Squad Videos

Visit our Channel on