Geek Squad Certified Refurbished: The Difference an Agent Can Make

by Geek Squad Agent on ‎12-11-2011 01:40 PM - last edited on ‎07-14-2016 10:29 AM by Geek Squad Agent (21,597 Views)

What You Hear


Most of us assume that “refurbishing” a product involves replacing worn parts and taking care of obvious cosmetic damage. But we’ve all gotten “refurbished” products that didn’t last.  Your friends at the Geek Squad know this process should be better, so we are making a change.


The Geek Squad Difference


We test every product that comes in, even if it’s only guilty of being the wrong color. If we find anything wrong, we fix it and put it through a series of testing routines to make sure every part works like new. Every refurbished product is also visually inspected for any scratches, scrapes, fingerprints and scuffs.  You don’t want to see them and neither do we.  Once the product meets our strict standards for repair, it becomes Geek Squad Certified Refurbished and made available for purchase at a Best Buy store, or online at


To prove we believe in our ability to refurbish these products, we back up all our Certified Refurbished items with our 90-day Limited Warranty. We want you to love your product just as much as we do.


Although this whole thing started with us fixing up a couple iPods, it has taken on a life of its own. Our Certified Refurbished crew now fixes up iPads, iPod Touches and Sony laptops.  Keep an eye on the Refurbished collection on the Best Buy site – you never know what could turn up there.  For additional details on our Geek Squad Certified Refurbished program, check out

Welcome to our Best Buy Community Forums.

Please review posts and solutions posted, as this may assist you in answering your questions.

For further help please visit Best Buy Support.
Geek Squad Videos

Visit our Channel on