DIY: Wireless Network Troubleshooting 101

by Geek Squad Agent on ‎08-05-2009 07:48 PM - last edited on ‎07-14-2016 09:40 AM by Geek Squad Agent (14,071 Views)

Step 1: Restart Your Computer

Most simple issues can be solved by rebooting your computer. Give it a try. If that doesn’t resolve your issue, let’s move to Step 2.


Step 2: Move Your Computer Closer to the Wireless Router

If you find that this resolves the problem then you may need to add a wireless repeater . If you’re still having trouble connecting, time to move onto Step 3.




Step 3: “Power Cycle” Your Network


To power cycle your network just follow these instructions in order as they appear:

  1. Turn off your computer(s)
  2. Find your DSL/cable modem box (it’s the one with the phone line or TV cable attached) and unplug its power cable from the outlet.
  3. Identify the router box (usually has 5 or so jacks a little larger than your phone) and unplug the power cable from the outlet.
  4. Wait one minute with everything unplugged
  5. Plug in the DSL/cable Modem (Remember it’s the one with the phone line or TV cable attached) and wait until all the lights turn on. This will take a minute or two.
  6. Plug in the router and wait for all the lights to turn green. Again, this will take about one minute.
  7. Turn on your computer(s) and go to to test your connection.



If you’re still having trouble after following all these steps you’ll probably need some advanced troubleshooting help.  If you need help from Geek Squad have a couple of options:

We will soon be transitioning all support needs to

Our Best Buy Community Forums will be closed for new posts beginning on March 20th.

For further help please visit Best Buy Support.
Geek Squad Videos

Visit our Channel on