Step 1: Restart Your Computer
Most simple issues can be solved by rebooting your computer. Give it a try. If that doesn’t resolve your issue, let’s move to Step 2.
Step 2: Move Your Computer Closer to the Wireless Router
If you find that this resolves the problem then you may need to add a wireless repeater . If you’re still having trouble connecting, time to move onto Step 3.
Step 3: “Power Cycle” Your Network
To power cycle your network just follow these instructions in order as they appear:
- Turn off your computer(s)
- Find your DSL/cable modem box (it’s the one with the phone line or TV cable attached) and unplug its power cable from the outlet.
- Identify the router box (usually has 5 or so jacks a little larger than your phone) and unplug the power cable from the outlet.
- Wait one minute with everything unplugged
- Plug in the DSL/cable Modem (Remember it’s the one with the phone line or TV cable attached) and wait until all the lights turn on. This will take a minute or two.
- Plug in the router and wait for all the lights to turn green. Again, this will take about one minute.
- Turn on your computer(s) and go to www.GeekSquad.com/SpeedTest to test your connection.
If you’re still having trouble after following all these steps you’ll probably need some advanced troubleshooting help. If you need help from Geek Squad have a couple of options: