Blue Screen Of Death (BSOD) Issues With Vista x64 SP1

[#1]

It has come to Geek Squad’s attention that a Microsoft Windows Update released on August 25, 2009 is inadvertently causing x64 processor based computers with Windows Vista x64 SP1 to crash with a blue screen (BSOD) and the error message “STOP: 0x0000007E”.

This update, update id: KB973879, was pushed to install on computers via Windows Update. The update has been temporarily removed from Microsoft’s Web site and Windows Update.

Computers with Service Pack 2 installed prior to August 25, 2009 are not affected by this issue.

If you have a computer that is affected by this issue, please use the following directions to resolve it:

FROM NORMAL MODE OR SAFE MODE:

• Open the Start Menu and launch Programs and Features using Instant Search or via Control Panel
• Click on “View Installed Updates” on the left side
• Find the update KB973879
• Click on uninstall
• Restart when prompted
• Install Service Pack 2 to prevent the issue from occurring in the future

If this does not resolve the issue visit your local Best Buy or call 1-800-GEEKSQUAD (1-800-433-5778).