It has come to Geek Squad’s attention that a Microsoft Windows Update released on August 25, 2009 is inadvertently causing x64 processor based computers with Windows Vista x64 SP1 to crash with a blue screen (BSOD) and the error message “STOP: 0x0000007E”.
This update, update id: KB973879, was pushed to install on computers via Windows Update. The update has been temporarily removed from Microsoft’s Web site and Windows Update.
Computers with Service Pack 2 installed prior to August 25, 2009 are not affected by this issue.
If you have a computer that is affected by this issue, please use the following directions to resolve it:
FROM NORMAL MODE OR SAFE MODE:
If this does not resolve the issue visit your local Best Buy or call 1-800-GEEKSQUAD (1-800-433-5778).
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