Blue Screen Of Death (BSOD) Issues With Vista x64 SP1

by Geek Squad Agent on ‎08-28-2009 06:14 PM (13,626 Views)

It has come to Geek Squad’s attention that a Microsoft Windows Update released on August 25, 2009 is inadvertently causing x64 processor based computers with Windows Vista x64 SP1 to crash with a blue screen (BSOD) and the error message “STOP: 0x0000007E”.

 

This update, update id: KB973879, was pushed to install on computers via Windows Update. The update has been temporarily removed from Microsoft’s Web site and Windows Update.

 

Computers with Service Pack 2 installed prior to August 25, 2009 are not affected by this issue.

If you have a computer that is affected by this issue, please use the following directions to resolve it:

 

FROM NORMAL MODE OR SAFE MODE:

  • Open the Start Menu and launch Programs and Features using Instant Search or via Control Panel
  • Click on “View Installed Updates” on the left side
  • Find the update KB973879
  • Click on uninstall
  • Restart when prompted
  • Install Service Pack 2 to prevent the issue from occurring in the future

If this does not resolve the issue visit your local Best Buy or call 1-800-GEEKSQUAD (1-800-433-5778).

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