During these phone calls, consumers are told that their computers are out-of-date and need upgrading. The caller then attempts to remote into the consumer’s computer to “fix” the issues. Under the guise of a faux service, the caller asks for a credit card number and attempts to destroy the PC via remote connection before finishing the call.
For years, we’ve advised clients to avoid cyber attacks by following these relatively simple steps:
- Do not open attachments from people you don’t know
- Use caution when clicking on links
- Have reputable protection software and keep it up to date
While these cyber protection rules still apply, scammers are creating new ways to get into your computer and take the information they want – including contacting you by phone instead pursuing you by computer. Here’s updated guidance for helping you identify and avoid these scammers:
- Don’t respond to phone calls (or emails) asking for your credit card, social security or other personal information
- Do not click on links or visit pages that you would not normally visit
- Check official Web sites for any security alerts
- Make sure your operating system is up to date.
- Use caution when logging on to public WiFi networks
- Have reputable anti-spyware programs and anti-virus programs installed on your computer
Remember, Geek Squad will never reach out to you unsolicited in an attempt to perform service. If you are in doubt about a contact, you can reach an actual Geek Squad Agent directly by calling 1-800-Geek-Squad.
For help with all your technology needs, call 1.800 GEEK SQUAD to set up an onsite consultation, find a location near you atwww.geeksquad.com, or visit the Geek Squad Precinct at Best Buy or freestanding locations to speak with an Agent directly. We provide our services wherever and whenever you need them – 24 hours a day, 7 days a week.