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New Member
Posts: 1
Registered: ‎04-26-2019
Accepted Solution

xbox live

I purchased 3 month xbox live today and was supposed to get another 3 month xbox live free. I looked my receipt didn’t get a code. I talked to the cashier they were just passing me around to different employees. They said I should get email with the code but I never received an email. 

Emerging Expert
Posts: 6,474
Registered: ‎02-25-2013

Re: xbox live

Wow thats a good deal.


Did you register the code online at or did you enter it into your Xbox?


using your Xbox Accout I would contact Microsoft.  I believe this is really a Microsoft issue.  


But let us know I am going to get a card.


Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
Posts: 9,220
Topics: 427
Kudos: 639
Solutions: 410
Registered: ‎09-29-2008

Re: xbox live




Welcome to our community. I love a good freebie, and one that doubles what you get for your money is pretty terrific in my book. I'm sorry to hear there's been a bit of a wrinkle with receiving this promotion though.


I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:


  • Your full name
  • Your telephone number
  • Your email address
  • The Customer Service PIN from your store purchase receipt


To send me a private message, please click the button labeled "Private Message" in my signature below. 


I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!