Gaming Support

[eternal55]

some video cards come with free digital games but if we later decide to return the items with these free games can we still process the return for full refund? i don't want the games but notice some video games have the free digital games 

[Tasha-BBY Social Media Specialist]

Good afternoon eternal55, and welcome back! 

Thank you for reaching out regarding the return of your graphics card when there is a freebie game download included! This is a fantastic question, as sometimes the video card may not be what you're looking for, which may lead to a return.

Under our Return & Exchange Promise, your refund may have the value of the freebie item deducted if the bundle isn't completely returned. As a caveat, digital items aren't returnable, so it would be impossible to return the entire bundle in such cases. Should you be in a position in which you're considering a return or exchange of a graphics card that came with a free game code, I would encourage you to speak with your local store about what options you may have. 

Regards,