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New Member
Posts: 2
Registered: ‎03-25-2019

preorder shipping

hi, i recently pre ordered the MLB the show 19 MVP edition through best buy.com and did ship to home. the order was recieved on 3-19-19 and it says it will be here by tuesday 3-26-19, but the order has said preparing for the last few days and no charge has been taken from my card. i expect it to arrive when stated on the order but it hasnt even shipped yet. what is going on?

Posts: 391
Topics: 12
Kudos: 140
Solutions: 28
Registered: ‎11-30-2015

Re: preorder shipping

Hey There, cmuller99!

Welcome to our online community, here on the Best Buy Forums!

 

It's always exciting to get a new game! It's understandable that you would like to start playing as soon as possible. Shipping dates for pre-orders may vary by release date, publisher, and your proximity to a store or warehouse. While pre-ordering is not necessarily a guarantee that you will receive your item on the release date, we do try to fulfill pre-orders prior to making the same item available to walk-in customers. We would expect that your order should update with tracking information, soon. You should receive a charge when your order is shipped. If you don't see your order update in the next few days, or if you have any other questions, please let us know.

Helpful Links:

In-store and Online Pre-order FAQs
 

Thanks,

Fey|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎03-25-2019

Re: preorder shipping

Thank you
Posts: 391
Topics: 12
Kudos: 140
Solutions: 28
Registered: ‎11-30-2015

Re: preorder shipping

cmueller99,

You're very welcome! Hopefully it is smooth sailing from here!

Regards,

Fey|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!