03-25-2019 07:49 AM
hi, i recently pre ordered the MLB the show 19 MVP edition through best buy.com and did ship to home. the order was recieved on 3-19-19 and it says it will be here by tuesday 3-26-19, but the order has said preparing for the last few days and no charge has been taken from my card. i expect it to arrive when stated on the order but it hasnt even shipped yet. what is going on?
03-25-2019 11:33 AM
Hey There, cmuller99!
Welcome to our online community, here on the Best Buy Forums!
It's always exciting to get a new game! It's understandable that you would like to start playing as soon as possible. Shipping dates for pre-orders may vary by release date, publisher, and your proximity to a store or warehouse. While pre-ordering is not necessarily a guarantee that you will receive your item on the release date, we do try to fulfill pre-orders prior to making the same item available to walk-in customers. We would expect that your order should update with tracking information, soon. You should receive a charge when your order is shipped. If you don't see your order update in the next few days, or if you have any other questions, please let us know.
|Fey|Social Media Specialist | Best Buy® Corporate|
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03-25-2019 12:09 PM