Gaming Support

[voyager728]

I have a couple of pre-orders where the release dates are confirmed on the product pages but the orders shows "A release date for your pre-order has not been announced. We'll let you know when it's ready" one of the orders is releasing next week on 3/26

Normally when there is a release date. The order would show that the pre-order is releasing on that date. It would show somwthing like "ready for pickup on release date: (date)"

I did another pre-order earlier today and the date showed "Ready for Pickup on Release Date: April 30" like it normally does but I checked the order after a few minutes and it has been switched to "A release date for your pre-order has not been announced. We'll let you know when it's ready"

Why are these orders switching to no longer showing release date information?

[Alyssa-BBY Retired: Social Media Specialist]

Hi there, voyager728,

Thank you for taking the time to bring this to our attention. I can understand how that may cause some confusion, and I'd be glad to see if I can offer any insights on this. For clarification, what were these pre-orders for that you were seeing this happen with?

While I'd be unable to guarantee a particular action, this information would help me look further into this.

Best Regards,

[voyager728]

There are 3 separate orders the amiibos were order in December of 2020.  I believe when the amiibos were pre-ordered the dates were not confirmed yet and should have had the dates on this order updated by now.

The newest order was returnal and that is the one that I saw the date displaying correctly until I veiwed the order again then it changed to "A release date for your pre-order has not been announced. We'll let you know when it's ready"

This appears to be site/system issue as this was not an issue all of 2020 for any of my pre-orders that I did.

Order 3:

Returnal Standard Edition - PlayStation 5

Order 2:

Resident Evil Village Deluxe Edition - PlayStation 5

Order 1:

Nintendo - amiibo-Terry-Super Smash Bros. Series
Nintendo - amiibo-Banjo & Kazooie-Super Smash Bros. Series
Nintendo - amiibo-Byleth-Super Smash Bros. Series

[Alyssa-BBY Retired: Social Media Specialist]

I appreciate those insights on this, voyager728! It is strange that the release dates haven't been updated or are showing conflicting information. I'd like to review these orders further on our end, and will need to collect some additional details to do so. When you get the chance, can you please send me a private message that includes your full name, phone number, email address, and the order numbers for those orders?

I hope to hear from you soon!

Best Regards,