03-29-2019 09:07 AM
I pre ordered a video game with a gift card and it has a shipping delay. Is it possible to cancel this order? It has not shipped yet, but it wont let me cancel. The best buy website showed the item in stock, so I ordered a new one and its out for delivery today. But I need to cancel my pre order copy that never shipped for some reason.
03-29-2019 11:28 AM
Welcome back to our community. It's been a while; we're happy to see you again. I wish it were under better circumstances though; order delays are not groovy at all.
I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:
To send me a private message, please click the button labeled "Private Message" in my signature below.
I look forward to hearing from you.
|John|Social Media Specialist | Best Buy® Corporate|
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