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Posts: 8
Registered: ‎10-20-2015

pre order never shipped

I pre ordered a video game with a gift card and it has a shipping delay. Is it possible to cancel this order? It has not shipped yet, but it wont let me cancel. The best buy website showed the item in stock, so I ordered a new one and its out for delivery today. But I need to cancel my pre order copy that never shipped for some reason.

Posts: 9,241
Topics: 427
Kudos: 631
Solutions: 411
Registered: ‎09-29-2008

Re: pre order never shipped

Hello, Kayfabe,


Welcome back to our community. It's been a while; we're happy to see you again. I wish it were under better circumstances though; order delays are not groovy at all.


I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:


  • Your full name
  • Your telephone number
  • Your email address
  • Your order number


To send me a private message, please click the button labeled "Private Message" in my signature below. 


I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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