Gaming Support

[jim269us]

I have 3 pre-order codes not working I have sent messages to you guys using the Gaming-BBY inbox but never hear anything back. I know one code is for Dolmen and one is for Pac-Man Museum + and I'm not sure what the third is for but all of them are not working. I have contacted both Dolmen and PAC-mans publishers and both have told me to contact you guys which I have done but again I never hear anything back. I would really just like the bonuses that were promised. Pac-mans is limited to 30 days after release so that one is time-limited so I really need to get this fixed fast. Please help!

[AlbynAnn-BBY Social Media Specialist · Accepted solution]

Hello, 

Thank you for reaching out to us here on our Forum page and bringing this to our attention. I completely understand your frustration and the urgency on trying to get your pre-order. As a consumer as well I have gone through something similar with a game I pre-ordered once and man was I devastated. But I will assure you that you are in the right place to get this resolved. In order to begin can you please send us a private message with your full name, phone number, email and order number, and I can start looking further into this for a resolution.

Albyn-Ann

Best Buy Social Media Specialist

[jim269us]

Sent you a private message.

[jim269us]

Hi any updates on this?

[jim269us]

Still waiting for a reply...