06-03-2022 10:34 AM
I have 3 pre-order codes not working I have sent messages to you guys using the Gaming-BBY inbox but never hear anything back. I know one code is for Dolmen and one is for Pac-Man Museum + and I'm not sure what the third is for but all of them are not working. I have contacted both Dolmen and PAC-mans publishers and both have told me to contact you guys which I have done but again I never hear anything back. I would really just like the bonuses that were promised. Pac-mans is limited to 30 days after release so that one is time-limited so I really need to get this fixed fast. Please help!
Solved! Go to Solution.
06-03-2022 11:11 AM
Thank you for reaching out to us here on our Forum page and bringing this to our attention. I completely understand your frustration and the urgency on trying to get your pre-order. As a consumer as well I have gone through something similar with a game I pre-ordered once and man was I devastated. But I will assure you that you are in the right place to get this resolved. In order to begin can you please send us a private message with your full name, phone number, email and order number, and I can start looking further into this for a resolution.
Best Buy Social Media Specialist
|AlbynAnn|Senior Social Media Specialist | Best Buy® Corporate|
As of March 20th, our Forums will no longer be available, for future support please reach out to us on Social Media or bestbuy.com/support.
06-03-2022 01:50 PM
06-06-2022 07:48 AM
Hi any updates on this?
06-07-2022 11:27 AM
Still waiting for a reply...