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Posts: 1
Registered: ‎04-05-2021

no email for digital download code

Last night I purchased the Super Smash Bros. Ultimate Fighter Pass 2 online, and the order details section of my account claims that there was an email sent with instructions on how to download, but after searching the inbox, junk, and deleted folders, there still isn't any email from Best Buy. I'm not sure what happened but I'd like to access my download code.

Posts: 698
Topics: 30
Kudos: 145
Solutions: 49
Registered: ‎02-08-2019

Re: no email for digital download code

Hey, kacollins,

 

Thanks for reaching out! I can understand being eager to start playing right away, and I can understand your concern here as your email has not come through yet. You mentioned looking at Spam/Junk/Promotional folders as the email can tend to route to those mailboxes, but I'm sorry to hear that the email was not there, either. 
 

I'd be happy to look into this and see what I can do to help out. Please send me a private message, utilizing the link in my signature below, with your full name, email address, phone number, and order number, and I can get started! 

 

Best,

 

Meg|Social Media Specialist | Best Buy® Corporate
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