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Registered: ‎06-29-2018
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never received DLC code for Sims4

Yesterday I ordered two Sims stuff packs. Perfect Patio and Spooky Stuff. I received emails stating they were ready for download and would be in my digital library but they never showed up. How can I get the codes so that I can download the packs?
Posts: 5,186
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Registered: ‎07-27-2015

Re: never received DLC code for Sims4

Hi Bianca124 –


Welcome to the forums and thanks for reaching out to us. It’s quite concerning to hear you didn’t find anything in your digital library, which is where we should host the download and redemption instructions for you codes. That said, I’ll be happy to advise you here, and offer my assistance if it’s still needed.


If you’ve still not received your codes, please send me a private message verifying the following information. You can message me by selecting the blue button in my signature. If you have received your codes, please know that they are redeemable via EA’s Origin platform, and no download from is required.


  • Full Name
  • Phone Number
  • Email Address
  • Order Number



Michael|Social Media Specialist | Best Buy® Corporate
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