Gaming Support

[lithkast]

bought the game 2 days ago still haven't gotten my code.  support on twitter is giving me the run around and your phone number takes me to someone in appliance who then gave me the number for gift cards which had no options about undelivered digital goods.

I don't get why it takes so long to get me my digital code.  its a digital code.  amazon delivers them instantly.  its that easy.  you buy the game digitally and a code is generated and sent out immediately.  I wouldn't be so furious if I wasn't told it takes literal days to figure out whats going on and now I'm being ghosted by your support on twitter.  

I want my game.  I literally purchased the thing.  now give me what I purchased.

[Bill-BBY Retired: Senior Social Media Specialist]

Hello there, lithkast,

I can completely understand wanting to receive your digital code as quickly as you can after ordering it.  The last thing that we want is to delay your enjoyment of a digital game once the order has processed.

However, I do know that we are currently experiencing an issue with fulfilling this particular title that my colleague, Josh, is helping you with on Twitter.  Please continue to work with him via that channel for further support.

Thanks for posting, 

[lithkast]

why this title and why wasn't I warned about this in advance.  a little disclaimer on the digital page saying "wait times for this title are longer than usual" or something. 

I'm sorry but this is frustrating.  you tell me to keep working with josh but josh hasn't responded to me to keep me updated on what's happening and really it just doesn't seem right that this is taking so long when its just a digital code. 

yeah I want to play the thing I bought.  the thing I paid for.  

[Bill-BBY Retired: Senior Social Media Specialist]

I know that Josh is currently working on the issue with our support teams.  This wasn't an expected issue, and once Josh has an update, I know he'll provide more information.

Thanks for your patience,

[lithkast]

At this point I don’t feel comfortable buying anything digitally from Best Buy again. I should have just bought it physically. I get it’s an unexpected issue but it shouldn’t take over 4 days to figure out. At this rate it feels like you guys took my money and are just giving me non answers.

This entire process right now is frustrating. Extremely frustrating

[lithkast]

going on day 6 of not getting this code and not finding out why I don't have the code.  

[lithkast]

Still haven’t gotten the code. Still don’t know why it’s taking this long.