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Posts: 1
Registered: ‎10-06-2018

game promotion with purchase

so i bought a video card that had a 3 game promotion. assassins creed being one of them. I have yet to recieve an email about any kind of download. i went to a store and was told they couldnt help me out because they have no control over the digital stuff. i'm wondering what i can do?

Posts: 5,387
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Registered: ‎01-21-2014

Re: game promotion with purchase

Hey there, trevor212,


Thanks for joining us here on the forum, even if it took a little while for us to respond. We’ve experienced some heavy volume, and we’ve subsequently been playing catch up for quite some time. Your patience has been greatly appreciated though, especially as it sounds like you may be missing the free games associated with your purchase. While true that stores typically don’t have the ability to issue digital codes, you’ve certainly come to the right place for help!


I’m not sure what went wrong; however, I’d like to review your case to see how we can get the ball rolling. I’ll need some additional information from you first though, so please be on the lookout for a private message heading your way shortly. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.



Alexandra|Social Media Specialist | Best Buy® Corporate
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