07-17-2019 03:43 AM
Good morning. I placed an order for a digital xbox gift card and it has now been 5 hours and I still don't have it. It still says processing in order status tho my credit card was charged within 10mins of me placing the order. I really need it now! It is a gift. Thanks in advance for your help!
07-17-2019 01:22 PM
Welcome to the Best Buy Community forums. The benefit of buying a digital code rather than a physical card is how quickly it gets to you, so I know how disappointing this must be. I’m sorry about that delay.
First off, be sure to check your spam folder. It isn’t at all uncommon for these codes to get stuck there. If it isn’t there, please send me a private message through the link in my signature. If you include your name, email address, phone number, and the order number, I’ll check it out and see what’s possible here.