10-29-2019 12:20 AM
Good night, I have a problem with a purchase you make of an xbox gift card for an amount of $ 15. The thing is that the code has not reached my digital library, in the mail I have received a code that I do not know where to enter it, it should be in the library item but I repeat, it does not appear. Help please, happy day.
10-30-2019 12:08 PM
Welcome to the Best Buy Community forums. For an Xbox gift card, the code should be emailed to you, rather than be put in your digital library,a s it needs to be entered into Microsoft's site.
You can do that here, or on the Xbox itself. Please let me know if you have any questions.
10-30-2019 04:07 PM
"Here's your verification code.
This is the message I received in the mail, it contains a serial to continue my purchase, but, neither in the purchase nor in the digital library nor in any other section is it to be able to enter the code sent to me.
10-31-2019 01:40 PM
Thanks for clarifying that. If that happens, you'll want to go back to your shopping cart on our site. It should allow you to enter the code there, to complete your purchase.
10-31-2019 02:18 PM
That purchase would not be completed until after you entered that verification code. I'd suggest going back to your cart and double-checking to see if it asks for the code.
10-31-2019 02:30 PM
Hi again, valeriapinango6,
In that case, please follow up with me with another private message with your name, email address, phone number, and order number. I'll take a look at the order and let you know what I find.
10-31-2019 02:49 PM