Gaming Support

[youngscooter11]

digital code went from taking 30 min-4 hrs and now after talking tosomeone now it takes 24-48 hrs. this gotta be a joke, get better best buy

[youngscooter11]

Today was by far the worst customer service experience ive ever had and will be the last. Will be cancelling my elite membeership all cuz ive been hung up on and gave the run around cuz they never sent out my digital code. Customer service agents are some of the most ignorant people ive talked to today. Wonder how much longer i have to wait for a digital code that should only take 30 mins to recieve.

[Kayla-BBY Social Media Specialist]

Hi, youngscooter11,

Thanks for posting about your recent digital code order. Waiting is never ideal, so I understand where you’re coming from. If you’re still in need of assistance, I will gladly take a closer look at your particular order to see what may be possible to help going forward.

To get started, I’ll need your full name, phone number, email address, and order number. Please be sure to send those details to me privately to protect your privacy. I look forward to hearing from you!

Best,