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Posts: 1
Registered: ‎06-03-2020

Xbox live gold 12 month membership code not working.

I recently bought a Digital 12th month membership for Xbox live gold on when tried to redeem the code it said the code was already redeem. I checked my xbox and Microsoft account and it did not renew my xbox live gold membership.
I called customer service they told me to email them at with a screenshot of the error code for it. But I could not find the email address they were talking about?
Posts: 6,667
Topics: 227
Kudos: 558
Solutions: 341
Registered: ‎08-21-2017

Re: Xbox live gold 12 month membership code not working.

Good morning, gundam92090,


Thank you for taking the time to visit our community forums. I use quite a lot of digital memberships so I can understand your surprise to see that this code was redeemed.


These codes are sent directly from Microsoft. I would recommend working with Xbox Support for further assistance.


Please let me know if you have any other questions I can help with!

AndrewB|Social Media Specialist | Best Buy® Corporate
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