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Registered: ‎01-31-2019

Xbox gift card not working- code not found

I purchased a gift card at Best Buy and requested in store pick up. Order was picked up but when I went to redeem it I get a message “code not found, try re entering it, if that does not work contact the merchant”
Posts: 2,109
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Registered: ‎10-19-2017

Re: Xbox gift card not working- code not found

Hello Juarez2791,


Welcome to the forums!


I appreciate you taking the time to join and let us know about your gift card purchase. It’s discouraging to learn that it may not have been activated at the time it was purchased. For that issue, I recommend you bring it back to the store for further assistance. They can activate it for you, or re-issue you a new one if that one is defective.


I hope this helps. Let me know if you have any other questions.


Kind regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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